Refund Policy
Last updated: 28 July 2026
Your payment covers two different things: our service fee and third-party costs paid to providers on your behalf. They are refunded differently, because once we have paid a provider for you, that money has left us and they do not return it.
1 Before we place any applications
If you cancel before we have submitted anything to a partner or incurred any third-party cost on your behalf, you receive a full refund of everything you have paid, including our service fee. Email us at info@startinuk.com and we will process it.
2 After applications have been placed
Third-party costs — Companies House filing fees, registered office and business address services, mail services, domain registration and similar — are non-refundable once paid to the provider. These providers do not refund us, so we are not able to refund you.
Our service fee is refunded as set out below.
We check the two most common causes of rejection — your country and your company name — before you pay anything, which is why the first three rows above should rarely apply.
3 Bank account applications
Bank and payment provider approval is the provider’s decision alone. We prepare and support your application, but we cannot influence the outcome. A declined bank application is not grounds for a refund of our service fee, as the work has been performed.
4 Services we deliver ourselves
Domain registration, VPS hosting, trademark filing, website policy documents and similar services are refundable in full before work begins. Once a domain is registered, a trademark application is filed, a server is provisioned or documents have been drafted, those costs cannot be recovered and are not refundable.
5 Renewals
Registered office, business address and mail services are included for the first 12 months. Renewals after that are arranged directly between you and the provider, under their terms and their refund policy. We do not charge renewal fees and we do not take payment for renewals.
6 How to request a refund
Email info@startinuk.com with your order reference and a short description of the issue. We respond within 2 working days. Approved refunds are processed within 10 working days to your original payment method.
7 Before you contact your bank
If something has gone wrong, please talk to us first. We would much rather resolve it directly than through a chargeback — it is faster for you, and fairer to both of us. We have never refused to look at a problem in good faith.
8 Your statutory rights
Nothing in this policy limits any rights you have under applicable law that cannot be excluded by agreement. Where you ask us to begin work immediately and we do so with your express consent, you may be charged for the work performed up to the point of cancellation.